Cancellations/Rescheduling | Claire Naughton

Welcome to Claire Naughton Massage Therapy & Newborn Feeding Specialist

We are 100% committed to your satisfaction. Please read, initial, and sign each policy to ensure you have a GREAT experience with us.

CANCELLATIONS/RESCHEDULING:

★ If I am not able to make a scheduled appointment, I agree to cancel or reschedule the appointment at least 24 hours in advance. I agree to pay $35 or 50% of the full session rate (whichever is greater) if I give less than 24 hours notice. _____

★ I agree to pay the full session rate if I give 2 hrs notice or less, or if I miss an appointment without giving notice._____

★ If, within 24 hours of my session, I develop a contagious illness, or have a sudden, unplanned health or personal emergency rendering me unable to make my appointment, I will inform The Emerald Touch USA right away, and if they are unable to fill my vacancy, I will pay the cancellation fee, or session fee (if less than 2 hours notice), unless an exception is granted, only at the discretion of The Emerald Touch USA._____

★ Pregnant Clients: If I go into labor within 24 hours of an appointment I agree to notify The Emerald Touch USA and they will waive the cancellation fee. If I go into labor and do not notify The Emerald Touch USA, and I miss my appointment, I agree to pay the full session rate._____

★ I understand that I am still responsible for my appointment until I hear back from a staff member confirming they received my email or phone call requesting cancellation/rescheduling. _____ ARRIVING ON TIME/SESSION LENGTH:

★ I understand I must arrive 10-15 minutes early for any appointment in order to get the full session time I have scheduled. If I arrive on time, or late, I understand the therapist can only give me whatever time remains of my appointment, and that I will pay for the full length of session that I booked. _____

★ I understand that in order for me to receive the best massage therapy possible, I know that I have to communicate ANYTHING and everything, including my needs, preferences, requests or feedback, at any time before, during, or after my massage. I take it upon myself to communicate right away if there is anything distracting me or if I feel unwell or uncomfortable at any time during the session so that she can make adjustments. I understand that my therapist wants my HONEST feedback - positive or negative - and doesn’t take offense to it._____

I have read, understand, and agree to the above policies and information.

Signature: ______________________________________________ Date: _________________